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Services

 

Alerting System

Alerting System

Warning services

Our alerting services help our clients smoothly run their company’s IT systems in the short- and long-term by warning CITC that there is a problem. This enables CITC to proactively fix problems before they become a crisis. CITC’s warning services are paramount for short-term fixes because they notify us when a client’s computers begin to malfunction, often even before the client is aware of the problem. This allows CITC to fix small IT problems while they are still small and therefore less expensive to repair. Here’s an example: Unbeknownst to a client, their virus software expired, leaving the company’s data exposed to virus infection. Difficult virus repairs can cost more than a new computer, not to mention the cost of downtime. Additionally, some viruses can negatively affect a company’s reputation by sending out embarrassing emails to all the contacts in your address book. CITC’s warning services are key for long-term solutions: They analyze trends in computer behavior allowing us to proactively eliminate most small to large issues before they become bigger and more expensive problems that can not only interrupt a client’s work cycle but also destroy data.

Software and systems maintenance

CITC’S automated maintenance system proactively maintains our client’s software and IT systems. Software may be a spreadsheet program employed to list important data or an operating system such as Windows. Maintaining these systems is key to enabling these IT tools to operate as expected. Windows, for example, creates and uses many files in the course of its operation; but, over time it creates what is analogous to the clutter in a garage. An operating system that is not cleaned up through regular maintenance gradually slows, until it stops performing at par. This, in turn, slows down a company’s work output. Maintaining software and operating systems helps them run correctly and effectively. For an operating system that means running at speed. For a spreadsheet, that means opening, closing and saving data correctly. Crashing software can damage data. CITC’s software maintenance program tracks a client’s software signaling that appropriate updates have been installed (or warning CITC that they have not). It is paramount to the Corporate IT Care model that we minimize the loss or damage that can result from software and operating system crashes.

Make IT work for you with the Complementary CITC8-Point Assessment.

IT Support & Solutions

IT Support & Solutions

Real time repairs

This is how Corporate IT Care’s real time repair works:

  1. A client receives an error message
  2. The client calls CITC to report the trouble
  3. CITC connects to the client’s computer, remotely, from the CITC offices
  4. CITC sees the error message
  5. As quickly as possible, CITC resolves the client’s problem while at the same time limiting the client’s “involvement” in the IT disturbance and repair.

With CITC’s client care-based model, the client doesn’t need to waste time explaining the problem to tech personnel (speaking tech talk and reading or write down the error message) nor does the client need to wait days for a computer tech to arrive at the place of business to fix the problem.

Support on your schedule

The CITC alerting system sleuths out IT issues that do not need to be fixed immediately. In this case, Corporate IT Care will ask the client when the most convenient time to make repairs would be. For some clients this means the morning; for others a Friday afternoon; for others still after business hours. It is what’s best for the client; it’s what works for you.

Maximizing business process efficiency with technology

In order to make IT work for you, CITC needs to understand a client’s business. We take the time to understand the small businesses we serve so we can improve the efficiency of the technologies behind their IT processes. As we get inside the IT mind of a company, CITC learns about the current technologies being used and evaluates them with regard to the focus and goals of the business. Our IT solutions employ stable business technologies which can, in turn, make a business run more efficiently.

Then, CITC goes one step further. When strategizing the IT needs of a business, Corporate IT Care considers the “technology tolerance” of the client. That is, we evaluate a client’s ability to tolerate IT change so we can present technology alternatives that best reflect the needs and tolerance of the client.

CITC recognizes, of course, that IT technologies are constantly evolving. This, along with changing businesses needs means a lot of IT fluctuation for a company. As part of our corporate care philosophy, CITC believes that support and solutions must be customized to each individual business we serve. Too often corporate need is not matched well to technology. CITC’s assessment tools allow our company to evaluate the needs of a company and determine the best technologies tailored to help the company run most efficiently.

Make IT work for you with the Complementary CITC8-Point Assessment.

Proactive IT

Proactive IT

IT Products & Services Advising

CITC takes the time to learn about your business. We are an SMB, just like you. We do not sell computers; for this reason we are uniquely positioned to offer impartial advice on IT purchases that will not only work with a company’s IT needs but also dovetail with your technology tolerance. From telephones to internet services, we advise our clients on all IT related services that could impact computer network functioning.

Appraising IT profits & losses for accurate budgeting

There are many factors that go into appraising IT profits and losses. Capital expenditures show up on a balance sheet; employee productivity does not.
Since employee productivity is a financial reality, we assess for our clients how much their companies are spending on old, slow computers. In other words, we let our clients know just how much of their profit is being eaten up by paying an employee to wait for a slow computer. This appraisal helps our clients strategize their IT budget by helping them understand the following: the prohibitively high cost of an employee’s decreased productivity versus the cost of a new computer. CITC uses its proactive monitoring system to determine the age and internal hardware systems of a business’ computers, assesses a company’s gross profit per employee and recommends to a business when a computer should be replaced. A company that employs this proactive IT strategy can design a successful IT budget, because it will know exactly when it will need to replace each computer in the office.

Make IT work for you with the Complementary CITC8-Point Assessment.

Cloud Technologies

Cloud Technologies

Proactive Cloud Planning

Remote file and software sharing, also known as “the cloud,” allows for greater SMB productivity; however, the pitfalls can put a company out of business. It’s imperative that a company take a proactive approach to their cloud service selection and plan how and where they remotely store their files and software. CITC helps SMBs figure out which cloud services best fit their existing business model. The “right cloud” can translate into greater employee productivity and therefore a boost not only in overall business health but profits as well. Studies show that creating business models that enable employees to work from anywhere in addition to the office results in 30% greater output on average because 24/7 enables employees to schedule their work around their life rather than fit life in around their work schedule. That translates to greater employee satisfaction and greater employee productivity. As long as there is internet access (from courtesy internet service in coffee houses to “hotspots” on smartphones and tablets), employees can access files and software stored in the cloud and productive work can be done.

Customizing Cloud Models and Cloud Solutions

CITC takes cloud services very seriously. Creating a company’s customized cloud model requires a strategic plan. Not only must the current IT model must be taken into account, but also CITC must…

  1. learn about and understand the company’s non-IT business model.
  2. assess the “transactions” in the company’s business model.
  3. evaluate the software used by every employee at the company.
  4. conduct an accounting of all the data that the software creates.
  5. assess the places where information is moved, created or modified.
  6. analyze the data for cloud suitability and placement.
  7. create a map of your transactions to exemplify how they relate to existing cloud technologies.
  8. choose the best cloud services to create an overall company cloud model.

These critical steps must be taken before data or software is moved to the cloud. The result is a technology model that is completely optimized to fit a company’s business model like a hand in a glove.

Cloud Exit Strategies

A strategic cloud plan must include an exit strategy. First and foremost, it is imperative to know before storing data in the cloud if your business can get the data back. Alarmingly, this is not always the case. With many providers a company simply cannot get its data back because it is stored in a proprietary format that cannot be moved to another computer.

Make IT work for you with the Complementary CITC8-Point Assessment.

Backup

Backup

Analyzing Backup Operations and daily backup inspections

It’s imperative not only that a business have a data backup system, but also confirmation that the data is being backed up daily and backed up correctly. A backup device that is not backing up daily (or more often) or from which data cannot be retrieved is a business without a backup system. Backup is key for several reasons: user error, natural disaster, theft or simple software or hardware failure. Without an operating and reliable backup system from which confirmation of backup is verified, data loss could mean going out of business.

Creating critical backup strategies

A good backup strategy is critical to business survival. CITC’s automated Worry Free Backup Service does the “dirty work” of checking backups daily. Each computer protected by the CITC Worry Free Backup system sends a daily report verifying a client’s backup. This report allows us, in real time, to immediately address a backup problem. CITC’s backup strategy helps ensures real time file recovery because it puts into place …
1) a method for checking daily that a backup system is working.
2) a backup system that saves critical data all in one place, streamlining the daily backup check.
3) a data storage organization system that ensures that all critical data is backed up.
4) a system that allows real-time, while-you-watch file recovery for individual files.

Make IT work for you with the Complementary CITC8-Point Assessment.

Disaster Recovery

Disaster Recovery

Proactive Data Disaster Planning and Recovery

Data Disasters can be natural (e.g., power outage, flood, storm), criminal (e.g., arson, theft, hacking) or IT related (e.g., computer failure, user error). Since these “what ifs” actually happen, we design and provide for our clients a proactive plan or safety-net should a disaster strike. CITC has the technology and expertise to provide for a data disaster by storing for our clients, off-site, updated copies of all critical data.

Proactive Business Disaster Planning and Recovery

Having a proactive Business Disaster Recovery plan enables our clients to erase the word “disaster” from data recovery efforts and allows a business to thrive despite the environmental conditions. Because business disasters are unpredictable, disaster recovery requires a proactive plan. Business disaster recovery is the method by which CITC helps businesses access their data when a disaster prevents them from accessing their place of business or their computers for any reason.

Make IT work for you with the Complementary CITC8-Point Assessment.

Complete Corporate IT Care

Complete Corporate IT Care

Building Relationships

It is Corporate IT Care’s mission to create and sustain trust in our business relationships. Care for our client’s, their business and their technology is paramount. Therefore, CITC is extremely selective about those we add to our team. Our staff is made up of people who are courteous, professional, caring, friendly, and of course, highly competent in their field. Read our testimonials and see what our clients have had to say.

IT Works for you

Corporate IT Care makes IT work for you by making sure a company’s technology is the right fit for their business model.

  • CITC learns about a client’s business, then insulates the client from unwanted technology details.
  • CITC runs a company’s IT systems, providing reliable advice about technology solutions that are appropriate for each client’s particular business model.
  • CITC creates an IT safety net approach for our clients to ensure that data is always available.
  • CITC’s Alerting Service warns us if there is a problem with a client’s technology; we fix IT before the issue affects business output.
  • CITC understands technology tolerance and works with clients to find the best IT fit.
  • CITC takes a conservative approach to IT: as long as a company’s IT is doing what it needs to do to help run the company, there is no need to replace it; we make IT work for you.

Protecting your time & money

Computers and related hardware and software are a business necessity. Because technology loses value over time, IT is not an investment but rather a productivity enhancement that should exceed its cost. Follow the steps  below to find out how much gross profit you’re throwing away paying employees to wait while their computer plays ‘catches up’.

How to calculate Cost of Time Employee Spends Waiting

  1. Determine employee gross profit per day
    1. Find yearly company gross income in left column of  Employee Gross Profit Per Day Table
    2. Move across top row to number of employees in company
    3. Intersection is employee gross profit per day
  2. Determine computer age factor
    1. Find computer age for employee in left column of  Computer Age Table
    2. Follow row to right to find computer age factor
  3. Multiply employee gross profit per day  by age factor
  4. Result is Daily Profit Used to Pay Employee to Wait

Employee Gross Profit Per Day Table

Number Employees
Company Gross (/year) 5 10 15 20 30 40 60
$500,000 400 200 133 100 67 50 33
$1,000,000 800 400 267 200 133 100 67
$2,000,000 1,600 800 533 400 267 200 133
$3,000,000 2,400 1,200 800 600 400 300 200
$5,000,000 4,000 2,000 1,333 1,000 667 500 333
$10,000,000 8,000 4,000 2,667 2,000 1,333 1,000 667
$20,000,000 16,000 8,000 5,333 4,000 2,667 2,000 1,333

Computer Age Table

Computer Age in Years Computer Age Factor
3 0.1
4 0.2
5 0.3
6 0.4

A key IT cost management strategy is CITC’s Alerting System which allows us to fix problems when they are small. Small problems are less expensive to fix and do not excessively interrupt work output.

Technology Tolerance

Technology tolerance is a person’s ability to handle different kinds of technology. When technology tolerance is balanced with appropriate technologies, users are more productive, less wary and less frustrated. Some find technology interesting for its own sake; others see technology as a necessary tool to get the job done. Each requires a different approach and technology solution. CITC matches technology to the client/company that is using it and makes IT work for you.

Make IT work for you with the Complementary CITC8-Point Assessment.

Complementary CITC 8-Point Assessment

Complementary CITC8-Point Assessment

  1. Alerting System Assessment
    • CITC assesses a company’s computer alerting system to determine if issues are being properly reported. Alerting systems only work if they let the user know about a small problem before it becomes a larger more expensive problem.
  2. Computer Hardware Assessment
    • CITC assesses how much a company’s old computers are costing the business’ bottom line. CITC’s report helps determine if replacing poorly running computers (loss) will pay for itself and increase the company’s overall production (profit).
  3. Virus and Malware Protection Analysis
    • CITC analyzes a company’s virus and malware and protection system. Virus and malware protection is essential for avoiding expensive repairs and for keeping business information private.
  4. Cloud Storage Evaluation
    • A preliminary analysis to determine if a business model has the potential for enhanced productivity in the cloud.
  5. Centralized Data Discovery/Backup System Analysis
    • CITC analyzes the reliability of a company’s IT systems to determine if data backup is taking place on the computers which store the company’s most important data, i.e. the data without which a company cannot do business. The CITC report can help a company design a more complete business and data continuity plan.
  6. Disaster Recovery
    • CITC will analyze a company’s ability to successfully run despite the loss of access to all essential business data.
  7. Internet Connection Evaluation
    • CITC will evaluate whether a company’s Internet connection makes it impossible to recover from a business or data disaster.
  8. Network Efficiency Check
    • CITC determines if a company’s networking equipment (the connection system between office computers) is best serving a business’ interests, or is costing the business money.